Frequently Asked Questions
Eligibility and documents
Who can apply for a ZionRock facility?
Eligibility depends on the product. Some facilities are designed for vehicle owners, some for salaried employees, and others for SMEs with specific financing needs.
What documents will I need?
The checklist depends on the facility, but may include identification documents, payslips, bank or mobile-money statements, business records, invoices, or asset-related paperwork.
Do I need collateral for every facility?
No. Some products are asset-backed, while others are structured around salary or business cash flow.
Pricing and repayment
How will I know what the facility costs?
Before you accept any facility, you should receive a clear explanation of the amount, applicable charges, repayment structure, and total amount payable.
Can I ask questions before I accept an offer?
Yes. You should not feel pressured to proceed before the product, cost, and repayment terms are clear.
What happens if I have a complaint?
ZionRock should provide a dedicated complaint channel and respond promptly in line with its customer-support process.
Products and process
How do I know which product fits me?
Start with the source of repayment and the reason for borrowing. If the need is tied to salary, business cash flow, unpaid invoices, or an existing asset, the right facility becomes easier to identify.
Can I use a business facility for growth and operations?
Yes, depending on the product and the purpose. Working capital, invoice financing, and asset finance are designed for different business needs.
Do I keep using my vehicle under a logbook facility?
A logbook facility is typically designed to unlock value from the vehicle while the borrower continues using it, subject to the product structure and agreement.
Privacy and support
How is my information handled?
Customer information should be handled with confidentiality and in line with applicable legal and regulatory requirements.
Where can I get direct help?
You can contact ZionRock by phone, email, or through the inquiry form on the contact page.
What if I am not ready to apply yet?
Start with the resources page, review the product that fits your need, and contact the team when you want guidance.